Listening is a form of kindness, and not one that every person gets to experience in their day. To acknowledge that you hear and understand a person shows consideration of their fears and feelings.
It is a skill, like any other, that takes practice to master. But once you integrate it into your daily routine you’ll find that it makes many things so much easier.
Patients that feel heard are less resistant to instruction and are more agreeable. They are more relaxed during a scan and have fewer questions to interrupt you with.
It’s a rewarding experience for both the tech and the patient to feel heard and understood.